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Mass Service Disruptions - General Notice of Customer Service Guarantee (CSG) Exemption

ClubTelco is committed to its obligations to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (CSG Standard). However, it is acknowledged that there will be circumstances that are beyond our control (Mass Service Disruptions) where we are exempt from complying with the CSG Standard, including:

  • damage to a facility not caused by ClubTelco;
  • natural disasters or extreme weather conditions that cause mass outages of specified services and restrict connection or fault rectification activities
  • where we are requested by a public authority to provide emergency communications services to assist in emergency action, and the provision of those services restricts rectification of a fault or service difficulty; and
  • where we are prevented from connecting a specified service, or rectifying a fault or service difficulty, because we are unable to obtain lawful access to land or a facility.

Exemption from performance standards for circumstances beyond the control of ClubTelco is more fully explained in sections 21-27A of the CSG Standard

Mass Disruption Notices

Reference # Start Date End Date Article
WA_10_CSGNOTICE_10052013 07/05/2013 08/06/2013 Extreme Weather events impact service in the Perth Metropolitan, Central West, Central Wheat Belt, Lower West, Great Southern, South West, South Coastal, and South East Coastal districts of Western Australia.
TAS_03_CSGNOTICE_06052013 03/05/2013 24/05/2013 Extreme Weather events impact service in Tasmania.
NT_05_CSGNOTICE_06052013 03/05/2013 07/06/2013 Staff Redeployment impact service in Alice Springs District of the Northern Territory.
SA_06_CSGNOTICE_06052013 03/05/2013 07/06/2013 Staff Redeployment impact service in Adelaide Metropolitan and Mount Lofty Ranges.
NSW_11_CSGNOTICE_06052013 03/05/2013 07/06/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands, Illawarra, and South Coast.
WA_09_CSGNOTICE_06052013 03/05/2013 07/06/2013 Extreme Weather events impact service in Perth Metropolitan, Lower West, Central Wheat Belt, South West and Great Southern districts of Western Australia.
VIC_09_CSGNOTICE_13032013 08/03/2013 31/05/2013 Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, Wimmera and Mallee Districts of Victoria.
WA_08_CSGNOTICE_23042013 18/04/2013 03/05/2013 Extreme Weather events impact service in the South West district of Western Australia.
NSW_10_CSGNOTICE_01032013_EXTENSION 01/03/2013 31/05/2013 Extreme Weather events impact service in the Northern Rivers, Mid North Coast and North West Slopes and Plains Districts in New South Wales.
QLD_10_CSGNOTICE_01032013_EXTENSION 01/03/2013 31/05/2013 Extreme Weather events impact service in Central Coast-Whitsundays, Capricornia, Wide Bay and Burnett, Darling Downs and Granite Belt, Southeast Coast Districts in Queensland.
NT_04_CSGNOTICE_04042013_EXTENSION 02/04/2013 24/04/2013 Extreme Weather events impact servce in Darwin-Daly and Arnhem districts of the Northern Territory.
WA_07_CSGNOTICE_20032013_EXTENSION 14/03/2013 03/05/2013 Extreme Weather events impact service in Perth Metropolitan, Lower West, Central Wheat Belt, and Great Southern districts of Western Australia.
NT_04_CSGNOTICE_04042013 02/04/2013 19/04/2013 Extreme Weather events impact service in Darwin-Daly and Arnhem districts of the Northern Territory.
NT_03_CSGNOTICE_13032013_EXTENSION 11/03/2013 03/05/2013 Staff Redeployment impact service in Roper-McArthur, Victoria River, Barkly and Alice Springs Districts of the Northern Territory.
SA_05_CSGNOTICE_21032013_EXTENSION 20/03/2013 03/05/2013 Staff Redeployment impact service in Adelaide Metropolitan and Mount Lofty Ranges.
SA_04_CSGNOTICE_13032013_EXTENSION 11/03/2013 03/05/2013 Staff Redeployment impact to service in Adelaide, Mid North, Lower Eyre Peninsula, Eastern Eyre Peninsula, Flinders, North East Pastoral and Riverland Districts of South Australia.
NSW_09_CSGNOTICE_01022013_EXTENSION 29/01/2013 03/05/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands and Illawarra Districts.
VIC_09_CSGNOTICE_13032013_EXTENSION 08/03/2013 26/04/2013 Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, Wimmera and Mallee Districts of Victoria
TAS_02_CSGNOTICE_26032013 22/03/2013 05/04/2013 Extreme Weather events impact service in Tasmania.
SA_05_CSGNOTICE_21032013 20/03/2013 05/04/2013 Staff Redeployment impact service in Adelaide Metropolitan and Mount Lofty Ranges.
WA_06_CSGNOTICE_01032013_EXTENSION 25/02/2013 05/04/2013 Extreme Weather events impact service in Pilbara District.
WA_07_CSGNOTICE_20032013 14/03/2013 12/04/2013 Extreme Weather events impact service in Perth Metropolitan, Lower Wes, Centreal Wheat Belt, and Great Southern districts of Western Australia.
NT_03_CSGNOTICE_13032013 08/03/2013 29/03/2013 Staff Redeployment impact service in Roper -McArthur, Victoria River, Barkly and Alice Springs Districts of the Northern Territory.
SA_04_CSGNOTICE_13032013 08/03/2013 29/03/2013 Staff Redeployment impact to service in Adelaide, Mid North, Lower Eyre Peninsula, Eastern Eyre Peninsula, Flinders, North East Pastoral and Riverland Districts of South Australia.
VIC_09_CSGNOTICE_13032013 08/03/2013 29/03/2013 Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, Wimmera and Mallee Districts of Victoria.
VIC_08_CSGNOTICE_08032013 06/03/2013 22/03/2013 Extreme Weather events impact service in Shepparton and surrounding Northern Country District of Victoria.
NSW_10_CSGNOTICE_01032013 01/03/2013 19/04/2013 Extreme Weather events impact service in the Northern Rivers, Mid North Coast and North West Slopes and Plains Districts in New South Wales.
QLD_10_CSGNOTICE_01032013 01/03/2013 19/04/2013 Extreme Weather events impact service in Central Coast-Whitsundays, Capricornia, Wide Bay and Burnett, Darling Downs and Granite Belt, Southeast Coast Districts in Queensland.
WA_06_CSGNOTICE_01032013 25/02/2013 22/03/2013 Extreme Weather events impact service in Pilbara District.
NSW_09_CSGNOTICE_01022013_EXTENSION 29/01/2013 05/04/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands and Illawarra Districts.
VIC_07_CSGNOTICE_26022013 25/02/2013 08/03/2013 Extreme Weather events impact service in Greater Melbourne.
NT_02a_CSGNOTICE_14022013_Extension 12/02/2013 08/03/2013 Extreme Weather events impact service in Darwin-Daly District of Northern Territory.
VIC_06_CSGNOTICE_20022013 19/02/2013 08/03/2013 Fire impacts service in Epping and surrounding Central District.
NT_02_CSGNOTICE_14022013 12/02/2013 22/02/2013 Extreme Weather events impact service in Darwin-Daly District of Northern Territory.
QLD_05a_CSGNOTICE_24012013_Extension 22/01/2013 01/03/2013 Extreme Weather events impact service in Maranoa and Warrego District of Queensland.
QLD_04a_CSGNOTICE_22012013_Extension 21/01/2013 01/03/2013 Extreme Weather events impact service in Gulf Country, Peninsula, North Tropical Coast and Tablelands, Northern Goldfields and Upper Flinders and North West Districts.
NSW_09_CSGNOTICE_01022013 29/01/2013 01/03/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands and Illawarra Districts.
NSW_08_CSGNOTICE_30012013 25/01/2013 01/03/2013 Extreme Weather events impact service in Northern Rivers, Northern Tablelands, North West Slopes and Plains and Mid North Coast of New South Wales.
QLD_08_CSGNOTICE_30012013 25/01/2013 01/03/2013 Extreme Weather events impact service in Wide Bay and Burnett, Southeast Coast, Darling Downs and Granite Belt, Maranoa and Warrego Districts of Queensland.
QLD_07_CSGNOTICE_30012013 29/01/2013 22/02/2013 Extreme Weather events impact service around Emerald and surrounding Central Highlands Coalfields District of Queensland.
QLD_06_CSGNOTICE_25012013 24/01/2013 15/02/2013 Extreme Weather events impact service in Herbert and Lower Burdekin, Central Highlands Coalfields, Central Coast-Whitsundays and Capricornia Districts.
QLD_05_CSGNOTICE_24012013 22/01/2013 08/02/2013 Extreme Weather events impact service in Maranoa and Warrego District of Queensland
QLD_04_CSGNOTICE_22012013 21/01/2013 01/02/2013 Extreme Weather events impact service in Gulf Country, Peninsula, North Tropical Coast and Tablelands, Northern Goldfields and Upper Flinders and North West Districts
WA_05_CSGNOTICE_22012013 21/01/2013 01/02/2013 Extreme Weather events impact service in Central Wheat Belt, Great Southern, South West and South Coastal District
VIC_05_CSGNOTICE_22012013 21/01/2013 01/02/2013 Fire impacts service in West and South Gippsland District of Victoria
NSW_07_CSGNOTICE_17012013 15/01/2013 25/01/2013 Extreme Weather events impact service in North West Slopes and Plains District of NSW
QLD_03_CSGNOTICE_16012013 14/01/2013 25/01/2013 Extreme Weather events impact service in Darling Downs and Granite Belt District of Queensland
NSW_06_CSGNOTICE_16012013 14/01/2013 25/01/2013 Extreme Weather events impact service in Mid North Coast, Northern Tablelands and North West Slopes and Plains District of NSW
TAS_01_CSGNOTICE_14012013 07/01/2013 01/02/2013 Fire impacts service in South East, Midlands and East Districts of Tasmania
NSW_05_CSGNOTICE_07012013 27/12/2012 11/01/2013 Extreme Weather events impact service in Central North and Central South NSW
VIC_04_CSGNOTICE_09122012 05/12/2012 14/12/2012 Extreme Weather events impact service in Melbourne and Greater Melbourne of Victoria.
WA_03_CSGNOTICE_03122012 23/11/2012 06/12/2012 Extreme Weather events impact service in Central West and Central Wheat Belt Districts of Western Australia.
NSW_03_CSGNOTICE_06122012 30/11/2012 14/12/2012 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter and Central Tablelands Districts.
NSW_04_CSGNOTICE_06122012 04/12/2012 14/12/2012 Extreme Weather events impact service in Northern Tablelands and Northwest Slopes and Plains Districts.
NT_01_CSGNOTICE_06122012 03/12/2012 14/12/2012 Extreme Weather events impact service in Alice Springs.
WA_04_CSGNOTICE_03122012 26/11/2012 14/12/2012 Extreme Weather events impact service in Goldfields and South East Coastal Districts of Western Australia.
SA_02_CSGNOTICE_12112012 07/11/2012 16/12/2012 Extreme Weather events impact service in Lower Eyre and Eastern Peninsula, Flinders, North East Pastoral, Riverland, Murray Lands, Mid North, Mount Lofty Ranges and Adelaide Metropolitan Districts of South Australia.
SA_03_CSGNOTICE_06122012 03/12/2012 14/12/2012 Extreme Weather events impact service in Eastern Eyre Peninsula, Flinders, Mid North, Riverland, Murraylands, Mount Lofty Ranges and Upper Southeast Districts of South Australia.
VIC_02_CSGNOTICE_28112012 22/11/2012 30/11/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
VIC_02a_CSGNOTICE_28112012_Extension 22/11/2012 07/12/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
VIC_03_CSGNOTICE_07122012 04/12/2012 21/12/2012 Extreme Weather events impact service in the Central District of Victoria.
NSW_04_CSGNOTICE_06122012 4/12/2012 14/12/2012 Extreme Weather events impact service in Northern Tablelands and Northwest Slopes and Plains Districts.
NSW_03_CSGNOTICE_06122012 30/11/2012 14/12/2012 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter and Central Tablelands Districts.
VIC_03_CSGNOTICE_07122012 4/12/2012 21/12/2012 Extreme Weather events impact service in the Central District of Victoria.
SA_03_CSGNOTICE_06122012 3/12/2012 14/12/2012 Extreme Weather events impact service in Eastern Eyre Peninsula, Flinders, Mid North, Riverland, Murraylands, Mount Lofty Ranges and Upper Southeast Districts of South Australia.
NT_01_CSGNOTICE_06122012 3/12/2012 14/12/2012 Extreme Weather events impact service in Alice Springs.
WA_04_CSGNOTICE_04122012 26/11/2012 14/12/2012 Extreme Weather events impact service in Goldfields and South East Coastal Districts of Western Australia.
WA_03_CSGNOTICE_03122012 23/11/2012 6/12/2012 Extreme Weather events impact service in Central West and Central Wheat Belt Districts of Western Australia.
VIC_02a_CSGNOTICE_28112012_Extension 22/11/2012 7/12/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
VIC_02_CSGNOTICE_28112012 22/11/2012 30/11/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
NSW_02_CSGNOTICE_23112012 19/11/2012 30/11/2012 Extreme Weather events impact service in the Northern Rivers and Mid North Districs of New South Wales.
QLD_02_CSGNOTICE_23112012 19/11/2012 30/11/2012 Extreme Weather events impact service in Brisband Metropolitan, Southeast Coast, Wide Bay and Burnett, Darling Downs and Granite Belt Districts of Queensland.
SA_02_CSGNOTICE_12112012 07/11/2012 16/11/2012 Extreme Weather events impact service in Lower Eyre and Eastern Peninsula, Flinders, North East Pastoral, Riverland, Murray Lands, Mid North, Mount Lofty Ranges, and Adelaide Metropolitan Districts of South Australia.
QLD_01_CSGNOTICE_19072012 13/07/2012 27/07/2012 Extreme Weather events impact service in North Tropical Coast and Tablelands, Herbert and Lower Burdekin, Central Coast-Whitsundays, Capricornia, Central Highlands and Coalfields and Wide Bay and Burnett districts of Queensland.
WA_02a_CSGNOTICE_15062012_Extension 11/06/2012 20/07/2012 Extreme Weather events impact service in Greater Perth, Lower West, Central Wheat Belt, South West, Great Southern and South Coastal Districts of Western Australia.
SA_01a_CSGNOTICE_28062012_Extension 21/06/2012 16/07/2012 Extreme Weather events impact service in Adelaide Metropolitan, Mount Lofty Ranges, Mid North, Murraylands, Upper Southeast and Lower Southeast Districts of South Australia.
SA_01_CSGNOTICE_28062012 21/06/2012 06/07/2012 Extreme Weather events impact service in Adelaide Metropolitan, Mount Lofty Ranges, Mid North, Murraylands, Upper Southeast and Lower Southeast Districts of South Australia.
NSW_01_CSGNOTICE_21062012 13/06/2012 22/06/2012 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts of New South Wales.
VIC_01_CSGNOTICE_08062012 05/06/2012 15/06/2012 Extreme Weather events impact service in Greater Melbourne, Central, West and East and South Gippsland District of Victoria.
WA_01_CSGNOTICE_08062012 05/06/2012 15/06/2012 Extreme Weather events impact service in Albany and South Coastal District of Western Australia.
WA_02_CSGNOTICE_15062012 11/06/2012 29/06/2012 Extreme Weather events impact service in Greater Perth, Lower West, Central Wheat Belt, South West, Great Southern and South Coastal Districts of Western Australia.

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