At ClubTelco we're very different from other telecommunications companies. Residential members pay a small annual fee ($50) and in return get access to many benefits simply not available from other organizations. These include:ClubTelco Member Benefits
1. Rewards Club - ClubTelco membership gives you instant membership of Infinite Rewards, our member loyalty programme. Forget about earning points to redeem your rewards, you can start enjoying all the benefits of membership straight away. With Infinite Rewards you get great discounts across a wide range of categories such as travel, accommodation, movies, entertainment, dining and retail therapy! Check it out at http://www.infiniterewards.com.au/Home/MemberBenefits.aspx
2. Exclusive member discounts - just for our members, we give you 5% discount off your monthly invoice if you have phone and internet with us, and 10% discount off your monthly invoice if you add a mobile phone service. Phone is home phone or VoIP, internet is ADSL, mobile broadband or fibre.
3. No long term service contracts - here at ClubTelco we don't force you to sign up to a long term contract. We want you to stay with us because you want to, not because you have to. That's why all our terms are month-to-month.
4. Superior Account Management - at ClubTelco we pride ourselves on providing members with superior customer service. That's why you can rest assured our team is here to help you 7 days a week. Whether it's technical support or a general account enquiry we've got you covered, simply call our dedicated team on 13 TELCO (13 8352).
5. Great Value Plans - we'll always make sure you are on our best value plan, and if we introduce a new plan with better value, we'll move you to it with no plan change fees.
6. Choose how you Pay - we let you pay the way that suits you. Whether it's by Direct Debit, BPay, Cheque, Online or over the counter at Australia Post, the choice is yours! All we ask is that you do pay your account by the due date.
7. No Extra Fees - we've eliminated those annoying extra fees for our Club Members. As a ClubTelco member there are:
8. No set up fees - At ClubTelco there are no Broadband set up fees, no VoIP setup fees and no Home Phone Setup fees if you have an existing working landline on the Telstra Network.
9. Assistance when you move - we know that moving can be stressful. That's why we won't charge you anything to set up your new service at your new home (unless you require a physically connection/install) and we'll also credit the monthly fee for your broadband and homephone service for the first month after you move.
10. Personal Assistant - If you can't answer your ClubTelco mobile phone, rather than turning on voicemail that you have spend time checking, you can use our Personal Assistant service. Your calls will then be directed to one of our friendly assistants who will answer the phone with your own personalized greeting, take a message for you and then send that message to you via Email or SMS direct to your phone.
ClubTelco member terms and conditions are included in our Residential Customer Standard Form of Agreement.