To port your number to ClubTelco mobile, you will need to provide details of your existing mobile service to us and confirm that you are the subscriber of the mobile service. You will need to do this when you activate your service. Please contact us on 13 TELCO (13 8352) for assistance.

Any extra services you have with your current mobile service provider will not port with your mobile number. It is the mobile number that is ported not your service. When you switch service providers and port your number to ClubTelco mobile you will need to re-establish your mailbox and record your greeting again.

The Australian Telecommunications Industry has set up automated processes between carriers to enable porting to take place around the same time normally involved in providing a new mobile phone service. In the majority of cases, it should take 1 to 2 hours. However, the provision of wrong information, system problems or other practical considerations can cause a port to take slightly longer..

There may be a short period of time where some calls to your service may not get through. This is because every time a person ports their number all carriers need to update their databases, even if they are not the losing or receiving carrier.

Your included credit lasts for one month and is refreshed at the beginning of each new billing period. Any unused credit expires after one month and does no roll over into the next month.

Voicemail is your automated answering service. If you are unable to answer your mobile phone, with Voicemail the caller can leave a message. Just like a traditional answering machine, the caller will hear your greeting and, if they choose, leave a message. It's that simple!

Personal Assistant is a great alternative to Voicemail, and it is provided free of charge to ClubTelco members. Your calls are directed to one of our friendly assistants who will answer the phone with your own personalised greeting, take a message for you and then send that message to you via Email or SMS direct to your phone.

To retrieve your messages, dial Voicemail in your phone's contacts or phonebook.

You can send a SMS to a mobile phone overseas to any network that ClubTelco has a roaming and SMS agreement with. You must enter the mobile number you would like to send the SMS to in international format. For example, if the number you are sending to is 021 100 200 in New Zealand, you would enter the number as +64 21 100 200 (where 64 is the country code and replaces the zero).

MMS (Multimedia Message Service) is a service that allows you to send photos (and other multimedia such as sound or text) from your handset.

Please refer to your mobile phone user guide for instructions on how to send MMS messages.

Your PUK code is an eight digit security code specific to your SIM card.

When you enter your PIN number incorrectly 3 times on your mobile phone, you are then asked for your PUK code. You are then given 3 to 10 attempts to enter your PUK. If an incorrect PUK code is entered, you will permanently block your SIM card and will be required to purchase a new SIM card. PUK codes can be obtained by contacting ClubTelco Customer Service. A replacement SIM card costs $10 including delivery.

If your mobile phone is lost or stolen try to call your number first to see if you hear the phone ringing. If it cannot be found, call ClubTelco on 13 TELCO (13 8352) and we will block your SIM card from being used so no one can make calls using your SIM card.

Yes. The maximum ring time is 30 seconds. For further information regarding modifying or changing the settings on your phone, please contact us on 13 TELCO (13 8352).

You may have unread text messages (SMS) on your phone. To read and delete them refer to your phone manual.

Check that the person you are sending the MMS message to has a MMS capable mobile handset and they have MMS capability activated with their network provider. If the person you have sent the message to receives a SMS message, it will contain instructions on how to view the MMS message (via the internet).

1. You can check your usage at any time by logging into MyAccount. You can also call our customer service team on 13 TELCO for the same information. 2. You can restrict certain services (such as some call types and Premium SMS) associated with higher fees. 3. We can contact you if we detect excessive usage on your account. 4. Some of our plans (including data plans) do not have any charges for exceeding your limits (your speed may be reduced instead).

To access your voicemail service from a landline dial +61 133 321.

You can activate or deactivate your Mobile International Roaming by calling us on 13 TELCO (13 8352).

You should always activate your International Roaming prior to departing Australia. Simply call 13 TELCO (13 8352) to activate.